I would like to cancel my order ...

1. Print out the cancellation form  and fill in all the information.
2. Send the ordered goods together with the cancellation form in a package or in a padded envelope as a registered letter (with the possibility of tracking) and sufficiently stamped to:
   variata Dorit Lang GmbH & Co. KG
   Kisslingweg 50
   75417 Mühlacker
3. As soon as we have received the return, we will take care of the refund as soon as possible.

I would like to exchange my order ...

1. The exchange period is 30 days from receipt of the shipment. The goods must be unused.
2. Print out the exchange form, fill in your exchange request and all information.
3. Send the ordered goods together with the cancellation form in a package or in a padded envelope as a registered letter (with the possibility of tracking) and sufficiently stamped to:
   variata Dorit Lang GmbH & Co. KG
   Kisslingweg 50
   75417 Mühlacker
4. After receipt of the returned goods, we will take care of the exchange and new shipment as soon as possible.

Right of Refusal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of revocation, you must notify us (variata Dorit Lang GmbH & Co. KG, Kisslingweg 50, 75417 Mühlacker, Germany, telephone +49 7041 8700-0, fax +49 7041 8700-99, t.walter@variata.de) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Please note that individually engraved SCHLÜSSELWERKE cannot be exchanged.

Consequences of the Revocation

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.